To ensure a transparent and accountable complaint handling process, Trustco Finance has established and implemented a comprehensive procedure dedicated to receiving and effectively addressing consumer complaints. Complaints can be submitted through various communication methods, including telephone at 061-2709300 or via email at TRUSTCOFINANCECUSTOMERCARE@TGH.NA.

Trustco Finance is committed to resolving complaints within a timeframe of 30 business days from the date when all required information and supporting documents have been submitted to Trustco Finance.

Consumers who have completed the complaint handling process with Trustco Finance and remain dissatisfied may escalate their concerns to NAMFISA by calling 061-2905134. To facilitate this, consumers are required to provide NAMFISA with the following documentation:


  • A written complaint previously lodged with Trustco Finance.
  • Written feedback received from Trustco Finance.
  • Any relevant supporting documentation.

Download the Online Customer Complaint Submission Form here

Complainants can fill out the Customer Complaint Form and submit it to Trustco Finance.

By electronic mail to:

By hand to: Trustco Finance at Trustco North Building 2nd Floor C/O Robert Mugabe Avenue and Dr Kenneth David Kaunda Street

Telephonically: By calling the following number 061-2709300


2 Keller Street Windhoek

Tel: 061 270 9300

PO Box: 11363 Windhoek, Namibia

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